Towards a Better Understanding of Efficiency in mGovernment Services

The benefits, which can also be considered as incentives or drivers, of implementing mGovernment services, include increasing efficiency of government processing (back office) and services (front office). The focus of this study is on efficiency evaluation of mobile services (mServices) rendered by mGovernment, regardless of the type of the end-user, aimed at producing a simplified methodology that will assist in analysing and assessing efficiency. The paper outlines the authors’ methodology that aims to evaluate the efficiency of the services rendered by mGovernment entities. It has been developed as a follow-on to the generic management framework developed by the researchers to guide government in managing the adoption of wireless and mobile technologies for the implementation of mGovernment services. Key-words: mGovernment, efficiency, evaluation, mobile, services, management.